For almost a century we’ve taken the telephone for granted. Once your phone was installed, all you needed to do was pick it up and dial.
VoIP comes with many advantages, but install-and-forget is not one of them. As an internet technology, VoIP has a vulnerability to set-up conflicts, equipment failures and security abuses. Companies moving to VoIP need contingency plans for surviving a service disruption. Those precautions should include the following.
Choose a Recommended Provider
This may sound obvious, but it is priority number one. Don’t fall for hard sells and cheap prices: look instead at their customer service reviews. VoIP is relatively complicated for end users but even more complicated behind the scenes. Your provider needs extensive experience to avoid or resolve them.
We all hate small print, but read your service-level agreement properly. Chances are you’ll find clauses excusing the provider from quality of service issues. Don’t be afraid to query these, and ask about possible solutions before they arise.
Someone needs to keep an eye out for problems. If you have an IT department, make sure this responsibility is clearly designated. It might make sense to invest in a VoIP monitoring system. You can outsource this, but even a free product like “Wireshark” will help you identify the nature of any network problems.
Secure AZ Termination
In the past most security concerns were in-house or between close partners. AZ termination doesn’t only mean you can call anywhere in the world, it also implies your call might be routed anywhere in the world even when calling a local number. On the way it passes through many trunks and routers, so make a point of asking the provider about their precautions.
Read more about voice termination here: https://www.idtexpress.com/blog/category/voice-termination/.
Phones are the lifeblood of your business: what if the system goes down? Fortunately, employees come equipped with mobile phones, but do they have access to the phone numbers they might need?
Choosing cloud-based VoIP means calls are easily re-routed around most breakdowns and traffic congestion. You can set it up to re-route incoming calls to mobile phones if static phones experience a problem.
Don’t put all those eggs in one basket – have a spare broadband line, ideally with a different ISP. If one goes down, you can route your VoIP over the other.